Syllabus overview (public)

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Programme Master in Management
Academic Year Academic Year 2019/2020
Module/course Code RM01
Delivery location Paris, London, Berlin, Madrid, Torino
Language English
Course type Core courses
Contact hours 30
Level 5 (year post baccalaureate)
Semester Spring
Field (Discipline) Operations
Academic Department Information & operations Management


Module/course Summary

Operations Management is the systematic direction and control of the processes that transform inputs into finished goods or services. Operations is one of the primary functions of a firm. While marketing induces the demand for products and finance provides the capital, operations produces the product and delivers the product (goods and services).
Few companies actually have the function called “operations”, and among those that do, there is little agreement as to what its role and function might be. Virtually all companies have an operations activity (or activities), which is engaged in “DOING” what the company does.
Historically, the management of operations was left to those with “experience” of the business and there were few or no transferable skills from the operations of one company to those of another. Progressively “scientific” management of operations activity was developed led by the military (logistics) and by the major manufacturing corporations (production and inventory management). Even today, many books on the subject are entitled “Production and Operations” and the content of most is dominated by logistics and manufacturing processes.
More recently, the combination of efforts to apply lessons from manufacturing operations to those of the service sector and the “analysis” of many business activities with a view to potential automation has led to a focus on business processes and their management. This will form the starting point of the operations management course.